Cisco Unity Express 8.0 Voice-Mail System
Downloading Voice-mail Messages
Downloading Voice-mail Messages You will need to see the documentation for your e-mail program for instructions on how to set up your program to retrieve IMAP messages. Cisco Unity Express voice-mail messages download to a folder called Inbox. If you ...
After Receiving Voice-Mail Messages
After Receiving Voice-Mail Messages After you receive voice-mail messages in your e-mail, you can perform the following actions: Listen to messages—Typically, you can double-click the .wav file message attachment to listen to it. Change the status of ...
Accessing Cisco Unity Express Using Your Cisco Unified IP Phone and VoiceView Express
Accessing Cisco Unity Express Using Your Cisco Unified IP Phone and VoiceView Express Note To use Cisco VoiceView Express, it must first be configured and activated by your system administrator. This section provides information about using VoiceView ...
Supported Cisco Unified IP Phones for VoiceView Express
Supported Cisco Unified IP Phones for VoiceView Express The following phones support VoiceView Express in Cisco Unity Express 8.0: Cisco Unified IP Phone 7921 Cisco Unified IP Phone 7925 Cisco Unified IP Phone 7940 Cisco Unified IP Phone 7941 Cisco ...
Personal Mailbox Menu
Personal Mailbox Menu The Personal Mailbox menu appears only after you successfully log in to VoiceView Express. Using the Personal Mailbox menu, you can perform any of the following tasks: Open your inbox to list and manage your voice-mail and fax ...
Logging In if Your PIN is Expired
Logging In if Your PIN is Expired To log into VoiceView Express if the PIN Expired window appears: Step 1 Press OK to accept the message about your expired PIN. Step 2 On the Change PIN window, use the dial pad to enter a new PIN. Step 3 Choose ...
Logging In Limitations for VoiceView Express
Logging In Limitations for VoiceView Express Cisco Unity Express is subject to two erroneous login limits as set by your system administrator. There may be a limit on the number of incorrect consecutive log ins allowed, after which the system ...
Retrieving and Sending Messages in VoiceView Express
Retrieving and Sending Messages in VoiceView Express The section contains the following information and procedures: Information About Soft Keys for Voice-Mail Messages Listening to Voice Messages Printing a Fax Forwarding a Fax or Voice Message ...
Adding Cascading Notification Rules
Adding Cascading Notification Rules To add new notification rules, follow these steps. Step 1 To add a new cascading notification rule, press 2 in the Change Cascading Settings menu. Step 2 Enter the subscriber name or extension. (The system ...
Changing Cascading Notification Rules
Changing Cascading Notification Rules Step 1 To change a cascading rule, press 2 in the Change Cascading Settings menu. Step 2 Each subscriber name and extension with a cascading rule is spoken. On the dial pad, enter the number of the subscriber ...
Deleting Cascading Notification Rules
Deleting Cascading Notification Rules Step 1 To delete a cascading rule, press 3 in the Change Cascading Settings menu. Step 2 Each subscriber name and extension with a cascading rule is spoken. On the dial pad, enter the number of the subscriber ...
Accessing the Distribution Lists Menu
Accessing the Distribution Lists Menu To access the Distribution Lists Menu, perform the following steps: Step 1 Perform steps in the “Accessing Cisco Unity Express by Phone” section to reach the main voice-mail menu. Step 2 Press 4 to access the ...
Using Distribution Lists
Using Distribution Lists Use distribution lists to send a voice-mail message to more than one system user at the same time. Members of lists can be any of the following: Blind addresses General-delivery mailboxes Groups Other private lists Other ...
Configuring Private Distribution Lists
Configuring Private Distribution Lists This section contains the following procedures: Reviewing Your Private Distribution Lists. Adding a Private Distribution List. Modifying a Private Distribution List. Deleting a Private Distribution List.
Reviewing Your Private Distribution Lists
Reviewing Your Private Distribution Lists Step 1 In the Distribution Lists Menu, press 1 to hear a listing of your private distribution lists. Step 2 Enter the list number (1 to 5) to hear the members of the list. During list review, you can ...
Adding a Private Distribution List
Adding a Private Distribution List Step 1 In the Distribution Lists Menu, press 2. Step 2 Enter the number of an empty, unconfigured list (1 to 5). Step 3 Follow the instructions in the “Modifying a Private Distribution List” section to add one or ...
Modifying a Private Distribution List
Modifying a Private Distribution List Step 1 In the Distribution Lists Menu, press 2. Step 2 Enter the list number (1 to 5). Step 3 Select one of the following actions by number: Option Description 1 Add a member to the list. See the“Adding a ...
Adding a Member to a Private Distribution List
Adding a Member to a Private Distribution List Step 1 In the Distribution Lists Menu, press 2 and select the list number. Step 2 Press 1 to add a member. Step 3 Enter the member name (default), or press ## to switch between addressing by name and ...
Removing a Member from a Private Distribution List
Removing a Member from a Private Distribution List Step 1 In the Distribution Lists Menu, press 2 and select the list number. Step 2 Press 3 to delete a member. Step 3 Select one of the following actions by number: Option Description 1 Play ...
Recording the Name of a Private Distribution List
Recording the Name of a Private Distribution List Step 1 In the Distribution List Menu, press 2 and select the list number. Step 2 Press 4 to record the list name. Step 3 At the tone, record the list name. Tip Record the number of the list and also ...
Changing Notification Preferences
Changing Notification Preferences You can change notification preferences to specify the types of messages about which you want to be notified. For example, you can have notifications sent for all messages, or urgent messages only. Tip The ability ...
Personalizing Your Settings
Personalizing Your Settings This section contains the following procedures: Managing Your Greetings Managing Message Settings Changing Your PIN Recording Your Name Configuring Your Zero-out Number
Managing Your Greetings
Managing Your Greetings Greetings are messages that callers hear when they reach your voice mail. Standard Greeting—Normal greeting that callers hear. This can be either the default greeting or a personalized greeting that you have recorded and ...
Logging In To VoiceView Express
Logging In To VoiceView Express Tip If your voice mailbox is not initialized and you do not have a PIN, you cannot log in to VoiceView Express. To enable access to VoiceView Express, first call your voice mailbox from your own phone extension and ...
Managing Message Settings
Managing Message Settings With the Message Notification feature, the voice-mail system informs you of new voice mail, based on preference and schedule, by calling a phone or numeric pager, or by creating and sending a text message to a text pager or ...
Editing the Notification Schedule
Editing the Notification Schedule Tip The item number for each hour is the corresponding designator in 24-hour clock format. For example, “17” is the item number for 5 p.m.44 To use the Notification Schedule menu for a device: Step 1 From the ...
Changing Your PIN
Changing Your PIN To change your PIN: Step 1 Perform the steps in the “Logging In To VoiceView Express” section to display the Personal Mailbox menu. Step 2 From the Personal Mailbox menu, choose My Options and press Select. Step 3 From the My ...
Recording Your Name
Recording Your Name To record your name: Step 1 Perform the steps in the “Logging In To VoiceView Express” section to display the Personal Mailbox menu. Step 2 From the Personal Mailbox menu, choose My Options and press Select. Step 3 From ...
Configuring Your Zero-out Number
Configuring Your Zero-out Number A zero-out number is the number to which the incoming call is redirected if the caller presses 0 after reaching your voice mailbox. To add or modify your zero-out number: Step 1 Perform the steps in the “Logging ...
Setting up Cascading Notification
Setting up Cascading Notification This section contains the following procedures: Playing Your Cascading Notification Rules Adding Cascading Notification Rules Changing Cascading Notification Rules Deleting Cascading Notification Rules You can set ...
Playing Your Cascading Notification Rules
Playing Your Cascading Notification Rules Use the cascading settings playback menu to play your current notification rules. The playback will list the subscribers set to receive notifications for unheard, new messages and the timing parameters ...
Rerecording Your Alternate Greeting
Rerecording Your Alternate Greeting To rerecord your alternate greeting: Step 1 In the Greetings menu, press 3. Step 2 Press 3 to rerecord your alternate greeting. Step 3 At the tone, speak your greeting. When done, press #. Your newly ...
Reviewing All Greetings
Reviewing All Greetings Step 1 To listen to all greetings, press 8 in the Greetings menu. Your standard greeting, multiple-alternate greeting, and current greeting play.
Setting Up Message Notification
Setting Up Message Notification This section contains the following procedures: Accessing the Notification Menu Choosing the Device to Notify Changing the Notification Phone Number Setting Extra Digits Configuring the Notification Schedule Changing ...
Setting Up and Using a Printer for Faxes
Setting Up and Using a Printer for Faxes To identify the fax printer and print a fax: Step 1 Dial in to the Cisco Unity Express system, and press 1 to listen to messages. Step 2 Select the fax, then press 8 to send the fax to a local printer. The ...
Accessing Message Options
Accessing Message Options After you identify the nonsubscriber recipients, you can specify the message parameters. In the Message Options menu, you can select the following: 1 — Change addressing 2 — Record the message see the “Recording the ...
Recording the Message
Recording the Message Step 1 In the nonsubscriber delivery menu, press # to record your message. Step 2 Press # when you finish recording. Step 3 Press 1 to access Message Options. See the “Accessing Message Options” section. Step 4 ...
Accessing the Notification Menu
Accessing the Notification Menu Step 1 Perform steps in the “Accessing Cisco Unity Express by Phone” section to reach the main voice-mail menu. Step 2 Press 4 to access the Setup Options menu. Step 3 In the Setup Options menu, press 2 to ...
Choosing the Device to Notify
Choosing the Device to Notify Step 1 In the Message Notification menu, press one of the following numbers to select the device to notify: 1—Pager 2—Home phone 3—Work phone 4—Cell phone14 Step 2 After selecting the device you want to ...
Changing the Notification Phone Number
Changing the Notification Phone Number Step 1 After pressing 3 in the Message Notification Menu to change the notification phone number, the system tells you if a phone number is currently assigned to the device (phone or pager). If a phone number ...
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