Cisco Unity Express 8.0 Voice-Mail System
Adding a Public Distribution List
Adding a Public Distribution List Note You must have the Manage Public Lists privilege to add a public distribution list. Contact your system administrator. Step 1 In the Distribution Lists Menu, press 5. Step 2 Enter the number of an empty, ...
Modifying a Public Distribution List
Modifying a Public Distribution List This section contains the following procedures: Adding a Member to a Private Distribution List, page 23 Removing a Member from a Private Distribution List, page 23 Recording the Name of a Private Distribution ...
Adding a Member to a Public Distribution List
Adding a Member to a Public Distribution List Step 1 In the Distribution Lists Menu, press 5 and select the list number. Step 2 Press 1 to add a member. Step 3 Enter the member name (default), or press ## to switch from addressing by name to ...
Removing a Member from a Public Distribution List
Removing a Member from a Public Distribution List Step 1 In the Distribution Lists Menu, press 5 and select the list number. Step 2 Press 3 to delete a member. Step 3 Select one of the following actions by number: Option Description 1 Play ...
Recording the Name of a Public Distribution List
Recording the Name of a Public Distribution List Step 1 In the Distribution Lists Menu, press 5 and select the list number. Step 2 Press 4 to record the list name. Step 3 At the tone, record the list name. Tip Record the number of the list and also ...
DISCLAIMER FOR RECORDING A CONVERSATION
DISCLAIMER FOR RECORDING A CONVERSATION The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal ...
Personalizing Your Settings
Personalizing Your Settings This section contains the following procedures: Managing Your Greetings, Managing Message Settings, Changing Your PIN, Recording Your Name, Configuring Your Zero-out Number,
Managing Your Greetings
Managing Your Greetings Greetings are messages that callers hear when they reach your voice mail. Standard Greeting—Normal greeting that callers hear. This can be either the default greeting or a personalized greeting that you have recorded and ...
Managing Message Settings
Managing Message Settings With the Message Notification feature, the voice-mail system informs you of new voice mail, based on preference and schedule, by calling a phone or numeric pager, or by creating and sending a text message to a text pager or ...
Editing the Notification Schedule
Editing the Notification Schedule Tip The item number for each hour is the corresponding designator in 24-hour clock format. For example, “17” is the item number for 5 p.m. To use the Notification Schedule menu for a device: Step 1 From the ...
Changing Your PIN
Changing Your PIN To change your PIN: Step 1 Perform the steps in the “Logging In To VoiceView Express” to display the Personal Mailbox menu. Step 2 From the Personal Mailbox menu, choose My Options and press Select. Step 3 From the My Options menu, ...
Recording Your Name
Recording Your Name To record your name: Step 1 Perform the steps in the “Logging In To VoiceView Express” to display the Personal Mailbox menu. Step 2 From the Personal Mailbox menu, choose My Options and press Select. Step 3 From the My Options ...
Configuring Your Zero-out Number
Configuring Your Zero-out Number A zero-out number is the number to which the incoming call is redirected if the caller presses 0 after reaching your voice mailbox. To add or modify your zero-out number: Step 1 Perform the steps in the “Logging In To ...
Logging In to General Delivery Mailboxes
Logging In to General Delivery Mailboxes Note This procedure is applicable only if you subscribe to one or more General Delivery Mailboxes. To log in to a general delivery mailbox: Step 1 Perform the steps in the “Logging In To VoiceView Express” ...
Administering Broadcast Messages
Administering Broadcast Messages Note The “Administer Broadcast Msgs” item is listed in your Personal Mailbox menu only if you have broadcast or local-broadcast privileges. This section contains the following procedures: Sending Broadcast Messages ...
Sending Broadcast Messages to a Local Location or All Locations
Sending Broadcast Messages to a Local Location or All Locations Note Not all menu items are available for all users. Items in the Send Broadcast Message menu correspond to your broadcast privileges. If you receive a “networking messaging is disabled” ...
Sending Broadcast Messages to Select Locations
Sending Broadcast Messages to Select Locations Note Not all menu items are valid for all users. If you receive a “Networking messaging is disabled” message, this feature is disabled. To record and send a broadcast message to select locations: Step 1 ...
Specifying Start or End Time
Specifying Start or End Time To specify a start or end time for a broadcast message to be sent: Step 1 From the menu, choose one of the following and press Select. After you make your selection and perform any additional required steps, the Send ...
Where to Go Next
Where to Go Next For more information, see the: Cisco Unity Express Voice-Mail System Quick Start Guide (See Pdf file) Cisco Unity Express VoiceView Express Quick Start Guide (See Pdf file) “Related Documents” section.
Deleting a Private Distribution List
Deleting a Private Distribution List Step 1 In the Distribution Lists Menu, press 3. Step 2 Enter the list number (1 to 5), or press ## to switch from number entry to name entry. Spell the name of the distribution list. Note The name of the ...
Reviewing Public Distribution Lists
Reviewing Public Distribution Lists Step 1 In the Distribution Lists Menu, press 4. Step 2 Enter the list number of the list you want to review. During list review, you can select the following actions by number: Option Description 3 Delete ...
Information About Soft Keys for Voice-Mail Messages
Information About Soft Keys for Voice-Mail Messages Tip To display additional soft keys, press the More soft key. While listening to a message, you can press any of the following soft keys: Option Description End Jump to end of message. ...
Listening to Voice Messages
Listening to Voice Messages To open your inbox and listen to voice-mail messages: Step 1 Perform steps in the “Logging In To VoiceView Express” section to display the Personal Mailbox menu. Step 2 From the Personal Mailbox menu, choose Inbox and ...
Printing a Fax
Printing a Fax To print a fax: Step 1 Perform steps in the “Logging In To VoiceView Express” section to display the Personal Mailbox menu. Step 2 From the Personal Mailbox menu, choose Inbox and press Select. Step 3 Choose the fax and press Select. ...
Replying to a Voice Message
Replying to a Voice Message Note You can request Cisco Unity Express to make a live call to the message sender. See the “Accessing Live Reply in VoiceView Express” section. To reply to a message immediately after listening to the message: Step 1 To ...
Accessing Live Reply in VoiceView Express
Accessing Live Reply in VoiceView Express When you press the Reply button for a selected message, you may have the option of choosing the Live Reply function. This function is available when responding to new, saved, or deleted voice messages from ...
Forwarding a Fax or Voice Message
Forwarding a Fax or Voice Message To forward a fax or voice message, with or without recording an introduction: Step 1 To forward a fax or a voice message after listening to it, press FwdMsg. Step 2 Address message by number or (optional) press Name ...
Sending Voice Messages
Sending Voice Messages To record and send a voice-mail message: Step 1 Perform steps in the “Logging In To VoiceView Express” section to display the Personal Mailbox menu. Step 2 From the Personal Mailbox menu: Choose Send Message and press Select. ...
Specifying Delivery Time
Specifying Delivery Time Tip The item number for each hour is the corresponding designator in 24-hour clock format. For example, “17” is the item number for 5 p.m. The item number for each minute is 1 to 59 and 60, where “60” is the item number for ...
Setting up Nonsubscriber Message Delivery
Setting up Nonsubscriber Message Delivery You can compose voice messages for delivery to external numbers or nonsubscribers. Delivery dates can be set for up to one year in advance. Step 1 Perform steps in the “Logging In To VoiceView Express” ...
Specifying Delivery Time (b)
Specifying Delivery Time To send the message immediately, choose 1-Immediately and press Select; otherwise, choose one of the following and press Select: 2 (Later Today)—Display the Message Delivery Time menu for sending this message at a specified ...
Managing Your Inbox
Managing Your Inbox Messages in your inbox are listed on message pages. Note Changes to sort order and filters apply to your inbox during the current VoiceView Express session only. Messages are sorted by default in the following order: New Urgent ...
Changing the Sort Order of Your Inbox
Changing the Sort Order of Your Inbox To change the sort order of messages in your inbox: Step 1 Perform the steps in the “Logging In To VoiceView Express” to display the Personal Mailbox menu. Step 2 From the Personal Mailbox menu, choose Inbox and ...
Filtering Messages in Your Inbox
Filtering Messages in Your Inbox To view a list of all messages of a single category in your inbox: Step 1 Perform the steps in the “Logging In To VoiceView Express” to display the Personal Mailbox menu. Step 2 From the Personal Mailbox menu, choose ...
Deleting a Public Distribution List
Deleting a Public Distribution List Note You must be an owner of a public distribution list or be assigned the Manage Public Lists privilege to delete the list. Contact your system administrator. Step 1 In the Distribution Lists Menu, press 6. Step 2 ...
Changing Your Password
Changing Your Password To change your voice-mail password, perform the following steps: Note You can also change your password using the Cisco Unity Express Graphical User Interface (GUI). Access the GUI using Microsoft Internet Explorer (5.5 or ...
Changing Your Recorded Name
Changing Your Recorded Name To change your recorded name, or the name that identifies you to callers, perform the following steps: Step 1 Perform steps in the “Accessing Cisco Unity Express by Phone” section to reach the main voice-mail menu. Step 2 ...
What to Do When Receiving Notifications by Phone
What to Do When Receiving Notifications by Phone When you receive a call from Cisco Unity Express notifying you of a voice-mail message, you can: Enter 1 to turn off voice-mail notification to this phone number. If you disable notification, the ...
Recording a Live Conversation
Recording a Live Conversation On receipt of a call, you can initiate the live record function to record the conversation. The recorded conversation is stored as a message in your mailbox and you can access and manage it similarly to ordinary ...
Receiving Voice-mail Messages in Your E-mail
Receiving Voice-mail Messages in Your E-mail Note This feature is not available on all systems. Contact your system administrator. You can set up Cisco Unity Express to deliver your voice-mail messages to an e-mail program. You must use a standard ...
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