CISCO Unified IP Phone
Cisco Unified IP Phone MAC Address Determination
Cisco Unified IP Phone MAC Address Determination Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine a phone MAC address in these ways: From the phone, press the Settings ...
How to Reset or Restore Cisco Unified IP Phone ?
Cisco Unified IP Phone Reset or Restore There are two general methods for resetting or restoring the Cisco Unified IP Phone. Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an ...
Model Information, Status, and Statistics
Model Information, Status, and Statistics Model Information, Status, and Statistics Overview Display Model Information Screen Status Menu Test Tone
Troubleshooting and Maintenance
Troubleshooting and Maintenance • Troubleshooting and Maintenance Overview • Troubleshooting • Maintenance
How to use Model Information, Status, and Statistics menu on the Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G-GE, and 7962G to view model information, status messages, and network statistics for the phone ?
Model Information, Status, and Statistics Overview This chapter describes how to use the following menus on the Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G-GE, and 7962G to view model information, status messages, and network statistics for ...
How to Display Model Information Screen ?
Display Model Information Screen Procedure Step 1 To display the Model Information screen, press the Settings button and then select Model Information. Step 2 To exit the Model Information screen, press Exit. Model Information Settings ...
What are the options of Status Menu ?
Status Menu The Status menu includes theses options, which provide information about the phone and its operation: Status Messages: Displays the Status Messages screen, which shows a log of important system messages. Network Statistics: Displays the ...
How to use Test Tone ?
Test Tone The Cisco Unified IP Phone supports a test tone, which allows you to troubleshoot echo on a call as well as to test low volume levels. To use a test tone, you must: Enable the tone generator Create a test tone Enable Tone Generator To ...
Troubleshooting and Maintenance Overview
Troubleshooting and Maintenance Overview This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your phone. For ...
What are the problems and how to Troubleshoot them ?
Troubleshooting This section contains the following topics. Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the Phone ...
How can I access Streaming Statistics Area ?
Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a call or running a service that sends or receives audio or data. The streaming statistics ...
How to Unlock CTL and ITL Files ?
Unlock CTL and ITL Files To unlock the CTL and ITL files from the Security Configuration menu, perform these steps: Procedure Step 1 Press **# to unlock options on the overall setting menu of the Cisco Unified IP Phone. Step 2 Select Trust ...
Remote Monitoring
Remote Monitoring Remote Monitoring Overview Access Web Page for Phone Phone Web Page Overview Control Web Page Access Cisco Unified IP Phone and HTTP or HTTPS Protocols Device Information Area Network Configuration Area Network Statistics Area ...
What Information can be viewed on the Cisco Unified IP Phone web page for Remote Monitoring ?
Remote Monitoring Overview Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information Network configuration information Network statistics Device logs Streaming ...
How to Access Web Page for Phone ?
Access Web Page for Phone To access the web page for a Cisco Unified IP Phone, perform these steps. Note If you cannot access the web page, it may be disabled. See Control Web Page Access for more information. Note Procedure Step 1 Obtain the IP ...
What information can be viewed on Phone Web Page ?
Phone Web Page Overview The web page for a Cisco Unified IP Phone includes these topics: Device Information: Displays device settings and related information for the phone. Network Configuration: Displays network configuration information and ...
How to Prevent/Control Web Page Access for a phone ?
Control Web Page Access For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager ...
How to configure Cisco Unified IP Phone to use HTTP or HTTPS Protocols ?
Cisco Unified IP Phone and HTTP or HTTPS Protocols The Cisco Unified IP Phone can be configured to use: HTTPS protocol only HTTP or HTTPS protocols If your Cisco Unified IP Phone is configured to use the HTTP or HTTPS protocols, use ...
How to access Device Information Area and what information can be viewed on Device Information Area ?
Device Information Area The Device Information area on a phone web page displays device settings and related information for the phone. The following table describes these items. To display the Device Information area, access the web page for the ...
What information can be viewed on Network Configuration Area and how to access it ?
Network Configuration Area The Network Configuration area on a phone’s web page displays network configuration information and information about other phone settings. The following table describes these items. You can view and set many of these items ...
What information can be viewed on Network Statistics Area and how to access it ?
Network Statistics Area The following network statistics hyperlinks on a phone’s web page provide information about network traffic on the phone. To display a network statistics area, access the web page for the phone as described in the following ...
What information can be viewed on Device Logs Area and how to access it ?
Device Logs Area The following device logs hyperlinks on a phone’s web page provide information you can use to help monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as described in the Access Web ...
How to monitor Voice Quality of calls sent and recieved within the network ?
Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network, Cisco Unified IP Phones use the following statistical metrics that are based on concealment events. The DSP plays concealment frames to ...
How can I access Call Statistics Screen on the phone ?
Call Statistics Screen You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics in the following ways: During call: You can view the call information by rapidly pressing the ? button twice. ...
What are the options of CTL File Submenu and how can I access CTL File Submenu ?
CTL File Submenu The CTL File screen includes the options described in the following table. If a CTL file is installed on the phone, you can access the CTL File submenu by pressing the Settings button and choosing Security Configuration > Trust ...
What options are included in Trust List Menu ?
Trust List Menu The Trust List menu provides a top-level menu containing CTL, ITL, and the Signed Configuration submenus. The content of the Signed Configuration file is SRST. The Trust List menu displays information about all of the servers that the ...
How can I directly access Network Configuration Menu ?
Network Configuration Menu The Network Configuration menu provides options for viewing and making a variety of network settings. The following tables describe these options and, where applicable, explain how to change them. For information about ...
How can I Display Configuration Menu ?
Display Settings Menu To display a configuration menu, perform the following steps. Note You can control whether a phone has access to the Settings menu or to options on this menu by using the Settings Access field in the Cisco Unified Communications ...
How to Unlock and Lock Options ?
Unlock and Lock Options Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them. When ...
How to edit the Value of an option setting ?
Value Input Guidelines When you edit the value of an option setting, follow these guidelines: Use the keys on the keypad to enter numbers and letters. To enter letters by using the keypad, use a corresponding number key. Press the key one or more ...
How many Phone Setup Options are there ?
Phone Setup Options The settings that you can change on a phone fall into several categories, as shown in the following table. For a detailed explanation of each setting and instructions for changing them, see Network Configuration Menu. Note ...
What are Device Configuration Menu and submenus ?
Device Configuration Menu The Device Configuration menu provides access to eight submenus from which you can view a variety of settings that are specified in the configuration file for a phone. The phone downloads the configuration file from the TFTP ...
How can I manually configure and Autoconfigure DHCPv6 ?
DHCPv6 and Autoconfiguration You can choose to configure the IP address and other network settings, such as the TFTP server, DNS server, domain, and name on an IP Phone manually or by using a router or a DHCP server to automatically assign the IP ...
How 802.1X is authenticated or supported on Cisco Unified IP Phone?
Cisco 802.1X Authentication This section provides information about 802.1X support on the Cisco Unified IP Phones. Overview Cisco Unified IP Phones and Cisco Catalyst switches traditionally use Cisco Discovery Protocol (CDP) to identify each ...
What are the options of Network Configuration Menu ?
Network Configuration Menu The Network Configuration menu displays device-specific network configuration settings on the phone. The following table describes the options in this menu. The phone also has a Network Configuration menu that you access ...
What are the options of Security Configuration Menu ?
Security Configuration Menu The Security Configuration that you access directly from the Settings menu provides information about various security settings. It also provides access to the Trust List menu. The Trust List menu indicates if the CTL ...
What are the options of Security Configuration Menu - Direct Access ?
Security Configuration Menu The Security Configuration that you access directly from the Settings menu provides information about various security settings. This menu also provides access to the Trust List menu. The Trust List menu indicates if the ...
How to Control Web Page Access ?
Control Web Page Access For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager ...
How can I access 802.1X Authentication Settings and view Status ?
802.1X Authentication and Status The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X authentication and monitor its progress. These options are described in the following tables. You can access the 802.1X ...
How to resolve Cisco Unified IP Phone Security Problems?
Cisco Unified IP Phone Security Problems The following sections provide troubleshooting information for the security features on the Cisco Unified IP Phone. CTL File Problems The following sections describe problems with the CTL file: ...
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