CISCO Unified IP Phone
Set IPv6 Address Field
Set IPv6 Address Field Procedure Step 1 Unlock network configuration options. Step 2 Set the DHCPv6 option to No. Step 3 Scroll to the IP Address option, press Edit, and then enter a new IP Address. Step 4 Press Validate and then press Save.
Set IPv6 Prefix Length Field
Set IPv6 Prefix Length Field Procedure Step 1 Unlock network configuration options. Step 2 Set the DHCPv6 option to No. Step 3 Scroll to the IPv6 Prefix Length option, press Edit, and then enter a new subnet mask. Step 4 Press Validate and then ...
Set IPv6 DNS Server 1 and IPv6 DNS Server 2 Fields
Set IPv6 DNS Server 1 and IPv6 DNS Server 2 Fields Procedure Step 1 Unlock network configuration options. Step 2 Set the DHCPv6 option to No. Step 3 Scroll to the appropriate DNS Server option, press Edit, and then enter a new DNS server IP address. ...
Autoregistration Phone Addition
Autoregistration Phone Addition If you enable autoregistration before you begin installing phones, you can: Add phones without first gathering MAC addresses from the phones. Automatically add a Cisco Unified IP Phone to the Cisco Unified CM ...
Autoregistration and TAPS Phone Addition
Autoregistration and TAPS Phone Addition You can add phones with autoregistration and TAPS, the Tool for Auto-Registered Phones Support, without first gathering MAC addresses from phones. TAPS works with the Bulk Administration Tool (BAT) to update a ...
Add Phones with BAT
Add Phones with BAT Cisco Unified Communications Manager Bulk Administration Tool (BAT), a standard Cisco Unified Communications Manager application, enables you to perform batch operations, including registration, on multiple phones. To add ...
Create New Phone Configuration File
Create New Phone Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted. Note When you remove a phone from the Cisco Unified ...
Set IPv4 Configuration Fields
Set IPv4 Configuration Fields Procedure Step 1 Unlock network configuration options. Step 2 Scroll to IPv4 Configuration and press the Select softkey.
Set IPv6 Configuration Fields
Set IPv6 Configuration Fields Procedure Step 1 Unlock network configuration options. Step 2 Scroll to IPv6 Configuration and press the Select softkey.
Set Domain Name Field
Set Domain Name Field Procedure Step 1 Unlock network configuration options. Step 2 To disable DHCP, perform one of the following actions: If the IP Addressing mode is configured for IPv4 only, set the DHCP option to No. If the IP Addressing mode is ...
Set Admin VLAN ID Field
Set Admin VLAN ID Field Procedure Step 1 Unlock network configuration options. Step 2 Scroll to the Admin. VLAN ID option. Step 3 Press Edit. Step 4 Enter a new Admin VLAN setting. Step 5 Press Validate. Step 6 Press Save.
Set SW Port Configuration Field
Set SW Port Configuration Field Procedure Step 1 Unlock network configuration options. Step 2 Scroll to the SW Port Configuration option and then press Edit. Step 3 Scroll to the setting that you want and then press Select. Step 4 Press Save.
Set PC Port Configuration Field
Set PC Port Configuration Field To configure the setting on multiple phones simultaneously, enable Remote Port Configuration in Enterprise Phone Configuration (System > Enterprise Phone Configuration). Note If the ports are configured for Remote ...
Set PC VLAN Field
Set PC VLAN Field Procedure Step 1 Unlock network configuration options. Step 2 Make sure the Admin VLAN ID option is set. Step 3 Scroll to the PC VLAN option. Step 4 Press Edit. Step 5 Enter a new PC VLAN setting. Step 6 Press Validate. Step ...
Set DHCP Field
Set DHCP Field Procedure Step 1 Unlock network configuration options. Step 2 Scroll to the DHCP option and press No to disable DHCP, or press Yes to enable DHCP. Step 3 Press Save.
Cisco Unified Communications Manager Administration Phone Addition
Cisco Unified Communications Manager Administration Phone Addition You can add phones individually to the Cisco Unified Communications Manager database by using Cisco Unified Communications Manager Administration. To do so, you first need to obtain ...
Firmware Version Items
Firmware Version Items Item Description Load File Number of packets received by the phone App Load ID JAR file running on the phone JVM Load ID Java Virtual Machine (JVM) running on the phone OS Load ID Operating system running on the phone ...
Network Statistics Fields
Network Statistics Fields Network Statistics Message Information Item Description Rx Frames Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone ...
Firmware Version Screen
Firmware Version Screen The Firmware Version screen displays information about the firmware version that is running on the phone. Firmware Version Items describes the information that displays on this screen.
Expansion Module Status Fields
Expansion Module Status Fields Item Description Link State Overall expansion module status RX Discarded Bytes Number of bytes discarded due to errors RX Length Err Number of packets discarded due to improper length RX Checksum Err ...
Status Messages
Status Messages Status Messages on the Cisco Unified IP Phone Message Description Possible Explanation and Action BootP server used The phone obtained its IP address from a BootP server rather than a DHCP server. None. This message is ...
Configuration File Corruption
Configuration File Corruption Problem If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted. Solution Create a new phone configuration file. ...
Determine DNS or Connectivity Issues
Determine DNS or Connectivity Issues If the phone continues to reset, follow these steps to eliminate DNS or other connectivity errors: Procedure Step 1 Use Erase to reset phone settings to their default values. See Cisco Unified IP Phone Reset ...
802.1X Enabled on Phone but Phone Does Not Authenticate
802.1X Enabled on Phone but Phone Does Not Authenticate Problem The phone cannot authenticate. Cause These errors typically indicate that 802.1X is enabled on the phone, but the phone is unable to authenticate. Solution 1 Verify that you have ...
802.1X Not Enabled
802.1X Not Enabled Problem The phone does not have 802.1X configured. Cause These errors typically indicate that 802.1X is not enabled on the phone. Solution To enable it, see Security Configuration Menu for information on enabling 802.1X on ...
Factory Reset of Phone has Deleted 802.1X Shared Secret
Factory Reset of Phone has Deleted 802.1X Shared Secret Problem After a reset, the phone does not authenticate. Cause These errors typically indicate that the phone has completed a factory reset while 802.1X was enabled. A factory reset deletes ...
Set Up Remote Phone
Set Up Remote Phone Cisco IP Phones that are configured for SSL VPN to ASA using the built-in client in a remote locaiont (for example, a home office) have a special configuration requirement. We recommend that you provide the phone with an ...
Startup Problems
Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the Phone Startup Process Verification. If the phone does not start up ...
What are options of Maintenance ?
Maintenance This section includes the following topics Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified ...
Phone Startup Process Verification
Phone Startup Process Verification After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. 1 These buttons flash on and off in sequence: Headset (only if the handset ...
Perform Factory Reset
Perform Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: CTL file: Erased LSC: Erased User configuration settings: Reset to default values Network ...
Cisco Unified IP Phone Security Problems
Cisco Unified IP Phone Security Problems The following sections provide troubleshooting information for the security features on the Cisco Unified IP Phone. CTL File Problems The following sections describe problems with the CTL file: ...
Status Messages Screen
Status Messages Screen The Status Messages screen displays the 10 most recent status messages that the phone has generated. You can access this screen at any time, even if the phone has not finished starting up. Status Messages describes the status ...
Check TFTP Settings
Check TFTP Settings Procedure Step 1 You can determine the IP address of the TFTP server used by the phone by pressing Settings, choosing Network Configuration > IPv4 and scrolling to the TFTP Server 1 option. Step 2 If you have assigned a ...
Check DHCP Settings
Check DHCP Settings Procedure Step 1 On the Cisco Unified IP Phone, choose Settings > Network Configuration > IPv4 Configuration, and look at the following options: DHCP Server: If you have assigned a static IP address to the phone, you do not ...
Verify DNS Settings
Verify DNS Settings To verify DNS settings, perform these steps. Procedure Step 1 Verify this setting by pressing Settings. Step 2 Choose Network Configuration and scroll to the DNS Server 1 option. Step 3 Verify that a CNAME entry exists ...
Cisco Unified Communications Manager Phone Addition Methods
Cisco Unified Communications Manager Phone Addition Methods Before installing the Cisco Unified IP Phones, you must choose a method for adding phones to the Cisco Unified Communications Manager database. The following table provides an overview of ...
Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager
Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager Problem If the network is down between the phone and either the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Solution ...
Start Service
Start Service Note A service must be activated before it can be started or stopped. To activate a service, choose Tools > Service Activation. To start a service, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager ...
Create New Phone Configuration File
Create New Phone Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted. Note When you remove a phone from the Cisco Unified ...
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