AVAYA DIGITAL AND IP PHONES

PROGRAMMABLE BUTTONS

As well as the usual dialing keys, Avaya digital and IP phones have dedicated function buttons like Mute, Volume, Hold, Conference and Transfer. In addition to these, on many Avaya digital and IP phones there are keys that can be programmed with a range of selected special functions. These keys can be used for calling other

extensions on the system (Direct Station Select or DSS keys), or can be used for options from speed dialing numbers to controlling features such as Do Not Disturb. Many features use an indicator to show whether a feature is enabled. Button programming is done through the IP Office Manager as part of the system configuration, although some phones allow the user to program buttons and functions where given administration rights.

BUSY LAMP FIELD (BLF) INDICATORS

Feature

• Status indicators which show the status of a programmable buttons associated feature or function.

Benefit

• Indication of when a button or associated feature is active.

This feature is supported across the IP Office Small Community Network.

DESCRIPTION

Avaya digital and IP telephones have programmable buttons which can be assigned to various features. When those buttons include some form of BLF indicator, the button can also be used to indicate when the feature is active. For example, a button associated with another user will indicate when that user is active on a call. A button associated with a group will indicate when the group has calls waiting to be answered.

The directory entries in one-X Portal for IP Office and the speed dial icons within the IP Office Phone Manager and SoftConsole applications also act as BLF's. When the icons are associated with internal users, the icons will change to indicate the current status of the users.

One-X Portal for IP Office shows these conditions:

CALL HISTORY

Feature

• Access to a list of called, received and missed calls from the phone and/or IP Office user productivity applications.

 Benefit

• Missed calls are easily tracked and can be returned.

• Call log data is retained even after power down and a system reset (1400, 1600, 9600, T3 and one-X Portal for IP Office).

 • Centralized call log is supported in the SCN when using hotdesking (1400, 1600, 9600, T3 and one-X Portal for IP Office).

 • Consistency between desktop phones and user productivity application (1400, 1600, 9600, T3 and one-X Portal for IP Office).

LANGUAGE

Avaya digital and IP phone menus and displays are available in many languages and usually the system default setting will be applicable to all phones, however it is possible to have language set on an extension by extension basis, this will also change the language of menus for IP Office Voicemail.

CENTRALIZED PERSONAL DIRECTORY

Feature

The IP Office Personal Directory is a list of up to 100 numbers and associated names stored centrally in the system for a specific user. A directory entry can be used to label an incoming call on a caller display telephone or on a PC application. The directory also gives a system wide list of frequently used numbers for speed dialling via one-X Portal for IP Office, Phone Manager or a feature phone with a suitable display.

For example "Mr Smith" can be displayed when a known Caller ID is received. A user can also select "Mr Smith" in the Directory List in Phone Manager, one-X Portal for IP Office or on a display phone to speed dial this number.

Benefit

• The user has a personal directory independent from the phone (1400, 1600, 9600 and T3 only) at which they are is logged in

• The personal directory is always synchronized between telephone and one-X Portal for IP Office.

CENTRALIZED SYSTEM DIRECTORY

Feature

The IP Office Directory is a list of up to 5000 numbers and associated names stored centrally in the system. A directory entry can be used to label an incoming call on a caller display telephone or on a PC application. The Centralized System Directory also gives a system wide list of frequently used numbers for speed dialing via one-X Portal for IP Office, Phone Manager or a feature phone with a suitable display.

For example "Head Office" can be displayed when a known Caller ID is received. A user can also select "Head Office" in one-X Portal for IP Office, or the Directory List in Phone Manager, or on the display phone Directory to speed dial this number.

Description

• External directory entries can be obtained from up to three different sources for each IP Office:

• Locally stored in the IP Office configuration. Created and edited using IP Office Manager or by selected 1600, T3 or one-X Portal for IP Office users.

• Temporary entries imported at regular intervals from an LDAP server.

• Temporary entries imported at regular intervals by HTTP from another IP Office. This allows the directory entries on one IP Office to be shared by other IP Offices as a centralized system directory for an SCN.

• The total maximum number of entries is 5000 with entries in the IP Office configuration taking priority over temporary imported entries.

Benefit

• Ability to use external directory services with different interfaces

• One system directory for an SCN

SELF-ADMINISTRATION

The IP Office administrator may give select users the ability to change some of the phone settings themselves. For example, button programming. The range of changes that the user can make depends on the phone type in use.

ON HOOK DIALING

Avaya digital and IP phones allow the user to make calls by just dialing the number on the keypad, without having to lift the handset or pressing a speaker button. Usually the call progress can be monitored using the speaker in the phone, on phones that support handsfree the whole conversation can be had without having to lift the handset.