Do the CISCO Business Edition 3000 supports voicemail 

Cisco Unity Connection, an internal component of the Cisco Business Edition 3000 software that provides voicemail support for your system, resides on the Cisco Business Edition 3000 server. With Cisco Business Edition 3000, users can perform the following tasks:

• Call into the voice messaging system
  
• Send voice messages by using the phone keypad
  
• Check voice messages by using the phone keypad
  
• Reply to voice messages by using the phone keypad
  
• Forward voice messages by using the phone keypad
  
• Manage receipts by using the phone keypad— Receipts indicate when a voice message was played by an intended recipient, when it was received by the intended recipient, and if it was received by the intended recipient.
  
• Divert an incoming call to voicemail
  
• Notify new voicemail through email
  

Tip Voicemail support requires the use of voicemail licenses. You must install one Voicemail license for each user that requires voicemail. 

Cisco Business Edition 3000 shares a single pilot extension for both Voicemail and Auto Attendant features.

• If the Voicemail is enabled and the user dials the Voicemail or the Auto Attendant extension, the call will be connected to the Voicemail. Press the pound (#) key to switch to Auto Attendant.
  
• If the Voicemail is disabled and the user dials the Voicemail or the Auto Attendant extension, the call will be connected to the Auto Attendant. Press the star (*) key to switch to Voicemail.
  

Note The external callers will always be connected to the Auto Attendant.

You can enable or disable the Voicemail on Users/Phones > Usage Profiles page using the Cisco Business Edition 3000 Administrative Interface. Check the usage profile associated with the user to confirm is the Voicemail is enabled or disabled for the user.

Creating and configuring an IMAP account to access Cisco Business Edition 3000 Voicemail in Microsoft Outlook

To use Outlook to access the voicemail for Cisco Business Edition 3000 , create and configure a new Outlook account for the user. You need the following information:

• Business Edition 3000 server username (alias).
  
• Password (This is the web application password that is set on the User pages in Cisco Business Edition 3000 Administrative Interface).
  
• The IP address, or if DNS is configured, the fully qualified domain name of the Business Edition 3000 server.
  

To create and configure a new account in outlook:

1. Start Outlook.
   
2. On the Outlook Tools menu, select E-Mail Accounts.
   
3. In the E-Mail Accounts wizard, select Add a New E-Mail Account.
   
4. Select Next.
   
5. On the Server Type page, select IMAP.
   
6. Select Next.
   
7. Enter values in the User Information section:

1  In the Your Name field, enter a display name for the account. The value that you enter here is visible only in Outlook.

2  In the E-Mail Address field, enter one of the following:

• The SMTP Address of the user and the name of the Business Edition 3000 server. You can find this information in the SMTP Address field on the User Basics page in Cisco Business Edition 3000 Administrative Interface. The E-Mail Address typically follows this format:
  User ID>@<domain name of the Business Edition 3000 server>
• The proxy address for the user.
  

8.  Enter values in the Server Information Section:

a In the Incoming Server field, enter the IP address or the fully qualified domain name of the Business Edition 3000 server.

Caution Do not use the fully qualified domain name of the Business Edition 3000 server unless DNS is configured for the network.

b In the Outgoing Server field, select the IP address or the fully qualified domain name of the Business Edition 3000 server.

9.   Enter values in the Logon Information section:

1 In the User Name field, enter the username.

2 In the Password field, enter the password of the user.

3 Verify that the Remember Password check box is not checked. If this option is checked, and the password of the user expires, changes, or is locked, Microsoft Outlook does not prompt the user to enter the password. The result is that users do not receive voice messages from Business Edition 3000 server.

10 If you do not want to encrypt voice messages and other data that are sent over the network between Outlook and Business Edition 3000 server, skip to step 14.

Caution If you want to encrypt voice messages and other data that are sent between Outlook and Business Edition 3000 server, continue with step 11.  

11 Select More Settings

12 In the Internet E-Mail Settings dialog box, select the Advanced tab.

13 Select OK to close the Internet E-Mail Settings dialog box.

14 If the SMTP server is configured to allow connections from untrusted IP addresses, skip to step 20.

    If the SMTP server is configured to require authentication from untrusted IP addresses, continue with step 15.

15 Select More Settings.

16 In the Internet E-mail Settings dialog box, select the Outgoing Server tab.

17 Verify that the My outgoing server (STMP) requires authentication check box is checked.

18 Verify that Use same settings as my incoming mail server is selected.

19 Select OK to close the Internet E-Mail settings dialog box.

20 Select Next.

21 Select Finish.

22 In the left pane of Outlook, select the Inbox folder for the new account.

23 On the Outlook Tools menu, select Send/Receive > This Folder.

24 If prompted, enter the Business Edition 3000 server username and password.