Do Cisco Business Edition 3000 provides user support for Computer Telephony Integration applications
Computer Telephony Integration (CTI) allows you to use computer-processing functions while making, receiving, and managing telephone calls. CTI can allow you to perform such tasks as retrieving customer information from a database on the basis of information that caller ID provides.
Cisco Business Edition 3000 provides user support for CTI applications. Cisco Business Edition 3000 automatically gives all users the ability to run CTI applications, including Cisco Jabber clients. Cisco Jabber clients must be configured as phones in the Phone Configuration window. During the configuration process, the Cisco Jabber client must be given a unique name or identifier and the client must then be associated with a user.
During the Cisco Jabber client registration process, the Cisco Business Edition 3000 TFTP service sends the following three XML files from Cisco Business Edition 3000 to the Cisco Jabber client. These files contain the registration details, application dial rules, and directory lookup dial rules:
Cisco Business Edition 3000 listens on port 2748 for requests from CTI applications. All telephone calls that are placed through the CTI application must use the E.164 number format. The dial rules that are sent during registration convert the following phone number formats to an E.164 format of +{country code}{area code}{local number}, thereby allowing the CTI application to support the Click to Call phone feature.