Cisco Unified IP Phone Deployment

When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a complete Cisco IP telephony network, see the “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide.

After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add Cisco Unified IP Phones to the system.

The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network.

Cisco Unified IP Phones Setup in Cisco Unified Communications Manager

To add phones to the Cisco Unified Communications Manager database, you can use:

• Autoregistration
  
• Cisco Unified Communications Manager Administration
  
• Bulk Administration Tool (BAT)
  
• BAT and the Tool for Auto-Registered Phones Support (TAPS)
  

For general information about configuring phones in Cisco Unified Communications Manager, see the “Cisco Unified IP Phones” chapter in Cisco Unified Communications Manager System Guide.

Related Topics

Cisco Unified Communications Manager Phone Addition Methods

Set Up Cisco Unified IP Phones in Cisco Unified Communications Manager

The following steps provide an overview and checklist of configuration tasks for the Cisco Unified IP Phones in Cisco Unified Communications Manager Administration. The steps present a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, see the sources in the steps.

Procedure

Step 1

Gather the following information about the phone:

• Phone Model
  
• MAC address
  
• Physical location of the phone
  
• Name or user ID of phone user
  
• Device pool
  
• Partition, calling search space, and location information
  
• Number of lines and associated directory numbers (DNs) to assign to the phone
  
• Cisco Unified Communications Manager user to associate with the phone
  
• Phone usage information that affects phone button template, softkey template, phone features, IP Phone services, or phone applications
  

For more information, see:

• Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” chapter
  
• Telephony Features Available for Cisco Unified IP Phone
  

Step 2

Customize phone button templates (if required).

Changes the number of line buttons, speed-dial buttons, Service URL buttons, or adds a Privacy button to meet user needs.

You must specify a service URL with an IPv4 address.

For more information, see:

• Cisco Communications Manager Administration Guide, “Phone Button Template Configuration” chapter
  
• Phone Button Templates
  

Step 3

Add and configure the phone by completing the required fields in the Phone Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, MAC address and device pool. Adds the device with its default settings to the Cisco Unified Communications Manager database.

For more information, see Cisco Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

For information about Product Specific Configuration fields, see “?” Button Help in the Phone Configuration window.

Step 4

Add and configure directory numbers (lines) on the phone by completing the required fields in the Directory Number Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, directory number and presence group.

Adds primary and secondary directory numbers and features associated with directory numbers to the phone.

For more information, see:

• Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter
  
• Telephony Features Available for Cisco Unified IP Phone

Step 5

Customize softkey templates. Adds, deletes, or changes order of softkey features that display on the user’s phone to meet feature usage needs.

For more information, see

• Cisco Unified Communications Manager Administration Guide, “Softkey Template Configuration” chapter
  
• Softkey Templates
  

Step 6

Configure speed-dial buttons and assign speed-dial numbers (optional). Adds speed-dial buttons and numbers.

Note

Users can change speed-dial settings on their phones by using Cisco Unified CMUser Options.

For more information, see Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter, “Configuring Speed-Dial Buttons” section.

Step 7

Configure Cisco Unified IP Phone services and assign services. Provides IP Phone services.

Note

Users can add or change services on their phones by using the Cisco Unified CMUser Options.

Note

You must specify a service URL with an IPv4 address.  

For more information, see:

• Cisco Communications Manager Administration Guide, “Cisco Unified IP Phone Services Configuration” chapter
  
• Services Setup
  

Step 8

Assign services to phone buttons (optional). Provides single button access to an IP Phone service or URL. For more information, see Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

Step 9

Add user information by configuring required fields. Required fields are indicated by an asterisk (*); for example, User ID and last name.

Note

Assign a password (for User Options web pages) and PIN (for Extension Mobility and Personal Directory).  

Adds user information to the global directory for Cisco Unified Communications Manager.

For more information, see

• Cisco Unified Communications Manager Administration Guide, “End User Configuration” chapter
  
• Cisco Unified Communications Manager User Addition
  

Note

If your company uses a Lightweight Directory Access Protocol (LDAP) directory to store information on users, you can install and configure Cisco Unified Communications to use your existing LDAP directory, see Corporate Directory Setup

Note

If you want to add both the phone and user to the Cisco Unified Communications Manager database at the same time, see the “User/Phone Add Configuration” chapter in the Cisco Unified Communications Manager Administration Guide.  

Step 10

Add a user to a user group.

Assigns to users a common list of roles and permissions that apply to all users in a user group. Administrators can manage user groups, roles, and permissions to control the level of access (and, therefore, the level of security) for system users.

For more information, see the following chapters in Cisco Unified Communications Manager Administration Guide:

• End User Configuration”
  
• User Group Configuration”
  

Step 11

Associate a user with a phone (optional). Provides users with control over their phone such a forwarding calls or adding speed-dial numbers or services.

Note

Some phones, such as those in conference rooms, do not have an associated user.

For more information, see Cisco Unified Communications Manager Administration Guide, “End User Configuration” chapter.

Cisco Unified IP Phone Installation

After you add the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You can install the phones at the desired locations, or you can give the phone users the information they need to perform the installation. The Cisco Unified IP Phone Installation Guide, which is available at http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html, provides directions for connecting the phone foot stand, handset, cables, and other accessories.

Note

Upgrade the phone to the current firmware image before installation. For information about phone upgrades, see the Readme file for your phone model located at: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser  

After the phone connects to the network, the phone startup process begins, and the phone registers with Cisco Unified Communications Manager. To complete phone installation, configure the network settings on the phone depending on whether you enable or disable DHCP service.

If you used autoregistration, update the specific configuration information for the phone: associate the phone with a user, change the button table, or assign a directory number.

Install Cisco Unified IP Phones

The following steps provide an overview and checklist of installation tasks for the Cisco Unified IP Phones. The steps presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, see the sources in the steps.

Procedure

Step 1

Choose the power source for the phone:

a) Power over Ethernet (PoE)

b) External power supply

Determines how the phone receives power.

For more information, see Cisco Unified IP Phone Power

Step 2

Assemble the phone, adjust phone placement, and connect the network cable.

Locates and installs the phone in the network.

See Install Cisco Unified IP Phones and Feature Key Capacity Increase for Cisco Unified IP Phones

Step 3

Add a Cisco Unified IP Phone Expansion Module. Adds the device with its default settings to the Cisco Unified Communications Manager database.

b) Extends functionality of a Cisco Unified IP Phones 7961G and 7961G-GE by adding 14 (7914) line appearances or speed-dial numbers. Cisco Unified IP Phone Expansion Module 7914 is not supported on the Cisco Unified IP Phones 7942G, 7941G, and 7941G-GE.

Cisco Unified IP Phone Expansion Modules 7915 and 7916 are not supported on the Cisco Unified IP Phones 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE.

Note 

Up to 54 keys can be configured for CiscoUnified IP Phones 7962G.

For more information, see Cisco Unified IP Phone Expansion Module.

Step 4

Monitor the phone startup process. Adds primary and secondary directory numbers and features associated with directory numbers to the phone.

Verifies that phone is configured properly.

For more information, see Phone Startup Process Verification

Step 5

If you are configuring the network settings on the phone for an IPv4 network, you can set up an IP address for the phone by either using DHCP or manually entering an IP address.

a) Using DHCP—To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, choose Settings > Network Configuration > IPv4 Configuration and configure the following:

• To enable DHCP, set DHCP Enabled to Yes. DHCP is enabled by default.
  
• To use an alternate TFTP server, set Alternate TFTP Server to Yes, and enter the IP address for the
  

Note

TFTP Server. Consult with the network administrator to determine whether you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.  

b) Without DHCP—You must configure the IP address, subnet mask, TFTP server, and default router locally on the phone, choose Settings > Network Configuration > IPv4 Configuration:

To disable DHCP and manually set an IP address:

c) To disable DHCP, set DHCP Enabled to No.

d) Enter the static IP address for phone.

e) Enter the subnet mask.

f) Enter the default router IP addresses.

g) Set Alternate TFTP Server to Yes, and enter the IP address for TFTP Server 1.

You must also enter the domain name where the phone resides by choosing Settings > Network Configuration.

The Cisco Unified IP Phones support having both IPv4 and an IPv6 address concurrently. You can configure Cisco Unified Communications Manager to support IPv4 addresses only, IPv6 addresses only, or support both IPv4/IPv6 addresses.

For more information, see Network Settings and Network Configuration Menu

Step 6

If you are configuring the network settings on the phone for an IPv6 network, you can set up an IP address for the phone by either using DHCPv6 or by manually entering an IP address.

a) Using DHCPv6—To enable DHCPv6 and allow the DHCPv6 server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, choose Settings > Network Configuration > IPv6 Configuration and configure the following:

• To enable DHCPv6, set DHCPv6 to Yes. DHCPv6 is enabled by default.
  
• To use an alternate TFTP server, set IPv6 Alternate TFTP Server to Yes, and enter the IP address for IPv6 TFTP Server 1.
  

Note

Consult with the network administrator if you need to assign an alternate TFTP server instead of using the TFTP server assigned by DHCP.

b) Without DHCP—You must configure the IP address, subnet mask and TFTP server locally on the phone, choose Settings > Network Configuration > IPv6 Configuration:

To disable DHCP and manually set an IP address:

c) To disable DHCPv6, set DHCPv6 to No.

d) Enter the static IP address for phone.

e) Enter the IPv6 prefix length.

f) Set IPv6 Alternate TFTP Server to Yes, and enter IP address for IPv6 TFTP Server 1. You must also enter the domain name where the phone resides by choosing Settings > Network Configuration.

Note

The Cisco Unified IP Phones support having both IPv4 and an IPv6 address concurrently. You can configure Cisco Unified Communications Manager to support IPv4 devices only, IPv6 devices only, or to support both IPv4 and IPv6 devices concurrently.  

For more information, see Network Settings and Network Configuration Menu

Step 7

Set up security on the phone. Provides protection against data tampering threats and identity theft of phones. For more information, see Cisco Unified IP Phone Security

Step 8

Make calls with the Cisco Unified IP Phones. Verifies that the phone and features work correctly.

For more information, see Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE and 7962G User Guide for Cisco Unified Communications Manager (SCCP and SIP).

Step 9

Provide information to end users about how to use their phones and how to configure their phone options. Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. For more information, see Internal Support Web Site